26th Jun 2019
2019 Social Care Fees Briefing paper
Social Care amnesia... but at what cost?
19th Mar 2019
Ombudsman issues good practice guide for care providers
PRESS RELEASE: The Local Government and Social Care Ombudsman has issued a good practice guide which shares lessons from complaints to help adult social care providers improve their services.
21st Feb 2019
Visiting rights in care homes and unwelcome guests
The Care Quality Commission has set out guidance for care home operators as to best policy concerning the rights of residents to receive visitors.
21st Feb 2019
Sorry seems to be the hardest word…
CQC fines healthcare provider
19th Feb 2019
CQC Declare Your Care campaign
New research for CQC shows people regret not raising concerns about their care – but those who do raise concerns see improvements
20th July 2018
Ombudsman publishes care home complaints guidance
Launched by the Local Government and Social Care Ombudsman and Healthwatch England, the new single complaints statement will assist adult social care providers to set out what service users, their families and representatives can expect when making a complaint.
Launched alongside the complaints statement is a second document created for service users to help them better understand the complaints process. An accessible ‘EasyRead’ version is also available.
The documents can be downloaded from the Ombudsman’s website or from the Members Area of the NCA website.