20th July 2018

Ombudsman publishes care home complaints guidance

Launched by the Local Government and Social Care Ombudsman and Healthwatch England, the new single complaints statement will assist adult social care providers to set out what service users, their families and representatives can expect when making a complaint.

Launched alongside the complaints statement is a second document created for service users to help them better understand the complaints process. An accessible ‘EasyRead’ version is also available.

The documents can be downloaded from the Ombudsman’s website or from the Members Area of the NCA website.