21st Feb 2019
Visiting rights in care homes and unwelcome guests
The Care Quality Commission has set out guidance for care home operators as to best policy concerning the rights of residents to receive visitors.
21st Feb 2019
Sorry seems to be the hardest word…
CQC fines healthcare provider
19th Feb 2019
CQC Declare Your Care campaign
New research for CQC shows people regret not raising concerns about their care – but those who do raise concerns see improvements
5th Feb 2019
Volunteers needed to form a Special Interest Group
Special Interest Group - Digital Support and Engagement Service
23rd Jan 2019
The Inspector Calls
NCA are bringing our certificated care study days for owners and managers to: Bournemouth - Enfield - Sheffield - Birmingham - Dartford
20th July 2018
Ombudsman publishes care home complaints guidance
Launched by the Local Government and Social Care Ombudsman and Healthwatch England, the new single complaints statement will assist adult social care providers to set out what service users, their families and representatives can expect when making a complaint.
Launched alongside the complaints statement is a second document created for service users to help them better understand the complaints process. An accessible ‘EasyRead’ version is also available.
The documents can be downloaded from the Ombudsman’s website or from the Members Area of the NCA website.