11th Oct 2018
CQC State of Care Report
National Care Association call for Care Commissioning Groups and Local Authorities to engage with us, the Social Care Providers, focusing on how the wider system can help.
9th Oct 2018
Press Release - Mental Capacity Reforms
Alongside colleagues from leading social care interest groups National Care Association is concerned that mental capacity reforms are not fit for purpose
2nd Oct 2018
Join the conversation in #jabathon week (8th-12th October) by sharing your reasons for getting the flu jab and nominating two other people to get theirs.
25th Sep 2018
FUN DAY at Focus Care Agency / Trust Care Management
Focus Care Agency Ltd and Trust Care Management Ltd brought their Service Users together from all over the UK to spend a day having fun and games at Nene Park in Peterborough.
18th Sep 2018
Namaste Care initiative goes global to educate care providers about people in the advanced stages of disease
14th June 2018
£2 million in compensation for care home residents
"The CMA has secured more than £2 million in compensation for residents of a major care homes group as part of an investigation into compulsory ‘upfront fees’.
The Competition and Markets Authority (CMA) welcomes Sunrise Senior Living Ltd’s (Sunrise) decision to give money back to the vast majority of residents who paid such fees since 1 October 2015. This will apply to residents who have left or leave within 2 years of moving in to one of the company’s care homes. If the resident unfortunately dies within this time, their family will receive the compensation.
The move comes as part of the CMA’s ongoing investigation into how some care homes charge for their services. This uncovered that Sunrise’s description of its upfront fee - running to several thousands of pounds per person - and how it would be used, was unclear. Moreover, prospective residents were having to pay out before they had secured a place at the home.
The CMA also raised concerns that the fee was non-refundable once someone had lived in the home for more than 30 days.
On top of individual pay-outs of £3,000 on average, Sunrise has provided legally-binding commitments to stop charging these upfront fees altogether for future residents. They have also agreed to abide by new CMA guidance about the charging of fees after a resident has died, which is soon to be finalised and published following a consultation.
George Lusty, the CMA’s Senior Director for Consumer Protection, said:
Care home residents shouldn’t be required to pay out thousands of pounds without being clear what they’re getting for their money. So, it’s only right that residents at Sunrise care homes will now receive compensation if they’ve paid these fees, and that future residents won’t have to make such payments at all.
The CMA welcomes Sunrise’s constructive engagement and co-operation throughout our investigation. We’re now continuing our enforcement action against other care homes, and expect all homes to review their practices to make sure they aren’t breaking consumer law. We will act if we find evidence that they are.
The CMA’s ongoing consumer law investigation into fees charged by a number of care home providers has already led to one of the UK’s leading care home providers – Maria Mallaband – dropping a contract term requiring the payment of one month’s fees following the death of a resident.
It follows a year-long study of the residential care home market, which made several recommendations to help prospective residents and their families better understand the options available to them, and ensure residents receive more effective consumer protection.
As part of this, the CMA is working on new guidance about the practice of charging families after a resident has died, and the standards of behaviour they should be meeting to comply with consumer law.
The CMA understands that Sunrise has already started the process of contacting individuals (or their families) who are eligible for an offer of redress. If you believe that you or your family member is eligible and have not been contacted you can contact Sunrise at EnquiriesCF@sunriseseniorliving.com."